Refund policy
Refund Policy
Overview
Thank you for shopping at LoveHaven.net.
We value your satisfaction and strive to ensure that our customers are completely happy with every purchase. If you are not entirely satisfied with your order, we’re here to help.
1. Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide a receipt or proof of purchase.
Please contact us at support@lovehaven.net before sending any returns to confirm eligibility and receive the return instructions.
2. Refunds
Once we receive and inspect your returned item, we’ll notify you by email about the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days.
- The refund will be issued to your original method of payment.
- You’ll receive an email notification once the refund has been completed.
3. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account or credit card statement again.
- Contact your card issuer or payment provider—processing times can vary.
- If you’ve done this and still haven’t received it, contact us at support@lovehaven.net.
4. Shipping Returns
To return your product, please use the return address we’ll provide after you contact our support team.
- Customers are responsible for paying return shipping costs.
- Shipping costs are non-refundable.
- If you receive a refund, any original shipping fee may be deducted from your total refund.
5. Non-Returnable or Non-Refundable Items
Certain products cannot be returned or refunded, including:
- Gift cards
- Downloadable digital products
- Personalized or custom-made items
- Health and hygiene-related products once opened
- Clearance or sale items
6. Exchanges
We replace items only if they arrive defective or damaged.
If you need an exchange for the same item, email support@lovehaven.net with your order number and a description (or photo) of the issue.
7. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of receiving it.
Include:
- Your order number
- Photos of the damaged or wrong item
- Your shipping label
We’ll resolve the issue promptly.
8. Contact Us
For refunds or return assistance, contact:
email : support@lovehaven.net
phone : +61427899700, +61439517771
